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Frequently Asked Questions

Find answers to the most common questions about eSIM

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Frequently Asked Questions

General

An eSIM (embedded SIM) is a digital SIM card that's built into your device. Unlike traditional SIM cards, you don't need a physical card - you can activate a mobile data plan by scanning a QR code. This makes it perfect for travelers who want instant connectivity without visiting a store or waiting for a SIM card to arrive in the mail.

Device Compatibility

Purchasing & Activation

Usage & Connectivity

Billing & Refunds

Troubleshooting

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